Contact Us
Telephone
(020) 8394 1362
Fax
(020) 8394 8650
Practice Address
Drs JJ Orton and J Holbrook
Spring Street Surgery
Bourne Hall Health Centre
Ewell
Epsom
Surrey KT17 1TG
Telephone and Reception
Our receptionists are available to answer your calls at the reception desk between 8:30am and 6:00pm (Monday to Friday). There can be delays when the phones are busy. Please be patient and do not abandon your call. When requesting an appointment, the receptionists may ask you for a few details. They have been trained to do this so that we can offer you the most appropriate help. Calls to the practice from 8-8:30am and 6-6:30pm are handled by Thamesdoc, but are passed to the on-duty GP for the Health Centre.
Change of Address
Please do not forget to tell the receptionists if you change your name, address or telephone number. We do need to know if you move out of the practice area
Zero Tolerance to Abusive and/or Violent Patients
Physical violence and verbal abuse are a growing concern. Doctors, Practice Nurses and our other practice staff have the right to care for others without fear of being attacked or abused. Aggression, violence and threatening behaviour will not be tolerated and any patients behaving violently will be reported to the Police. The patient will also be reported to the Primary Care Trust and we will take steps to have them removed from our patient list.
Feedback Form
You can contact us using the following form. Please fill in your details and comments below. We will review these regularly, but we cannot promise a reply to individual queries.
NB Under no circumstances should any confidential information regarding patients be sent to us using this form. The form is not secure and any information sent could potentially be seen by a malicious third party.
Please do not use this section to seek medical advice, order prescriptions, make appointments etc. It is purely to make comments or suggestions on the services available at the surgery