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Patient Survey results 200812/05/2008
Patient Survey results 2008
Patient Survey 2008
Each year the practice hands out 400 questionnaires to patients attending the surgery. The survey is designed and collated by a company called Patient Dynamics. The methodology for the survey conforms to a national standard.
Here is a summary of the 2008 patient survey results for patients to look at. The questions that carried a ‘rating’ are summarized below. The possible ratings range from Excellent, Very Good, Good, Fair, and Poor to Very Poor. The ‘benchmark’ referred to below is an average national score calculated by Patient Dynamics.
Question | Practice rating | Compared to benchmark |
| The way you are treated by the receptionists | Very good | 12 % above benchmark |
Opening hours | Good | 5 % above |
Access to a particular doctor | Good | 4 % above |
Access to any doctor | Good | 10 % above |
Time waiting for your consultation to begin | Good | 5 % above |
Ability to get through to the practice on the phone | Good | 6 % above |
Ability to speak to a doctor on the phone | Good | 8 % above |
How often do you get to see your usual doctor | Good | 9 % above |
The way the doctor treated you today | Very good | 4 % above |
Your ability to keep well and/or cope with your illness after seeing the GP | Good | 5 % above |
Overall satisfaction with the practice | Very good | Benchmark not known |
Other comments
There were 58 positive general comments, praising the reception staff and clinical team, good access to services and the atmosphere and good facilities in the health centre.
There were 33 negative comments. Of these, 24 % related to car parking. We have produced a leaflet explaining about car parking at the health centre - please find one in the waiting area or ask at reception.
18 % of the negative comments received concerned extended opening times. However, we also note that in the survey itself 91% of patients questioned felt that the opening times of the practice were ‘good’, ‘very good’ or 'excellent'. 8 % thought the opening times were ‘fair’ and there were no patients who answered 'poor' or 'very poor'.
Action points from the survey
Ø Consider ways of improving the speed of telephone answering, e.g. explore the possibility of adding more facilities to the practice website
Ø Consider a visual patient-call system